Consumer Information

This section of the website has been developed to provide you with a comprehensive and independent source of property information, whether you are interested in buying, selling or renting. Don’t forget to also check out information provided by the State and Territory Real Estate Institutes – just click on the map on our homepage.

Real estate complaints fall significantly during 2005-06

During 2005-06, the Australian Consumer and Competition Commission (ACCC) received 42,668 complaints of which only 1.8% (748) were made against real estate agents. This was a 16% fall in the number of complaints made against real estate agents compared with the 2004-05 period. Real estate agents ranked 10th in the industries about which complaints were made to the ACCC. The REIA estimates that just 0.038% (or one in every 2,632) of real estate agent assisted property transactions (sales and property management) resulted in a complaint being made to the ACCC.